Support.
We're here to help.
Questions about your account, your subscription, or the app itself — reach us any time and we'll get you sorted.
Email us
support@mysocial.io
The fastest way to reach us. We respond within 24–48 hours on business days.
Contact form
Go to contact page
Prefer a form? Send us a message through our contact page.
Our office
Anckargripsgatan 3, 211 19,Malmö, Sweden
Common questions
I need help with my account. What should I do?
Email us at support@mysocial.io from the email address linked to your account and describe the issue. We aim to respond within 24–48 hours on business days.
How do I manage or cancel my subscription?
If you subscribed through the App Store, open Settings on your iPhone, tap your name, then Subscriptions, and select Mysocial. If you subscribed on the web, manage your plan from your account settings in the app. Need a hand either way? Email us and we'll help.
I'm having trouble connecting my Instagram, TikTok, or YouTube. What should I do?
First try disconnecting and reconnecting the channel from the app. For Instagram specifically, follow our step-by-step troubleshooting guide. Still stuck? Email us with the channel and username and we'll look into it.
How do I delete my account?
You can request account deletion from the app's settings, or email us at support@mysocial.io from the email linked to your account and we'll remove your account and data.
Can I request a feature or report a bug?
Absolutely. We build Mysocial based on creator feedback — email us with your idea or a description of the bug (screenshots help) and we'll read it. We read every message.