Frequently Asked Questions
How quickly do you respond?
We aim to respond to all inquiries within 24-48 hours during business days. For urgent issues, email us directly at support@mysocial.io.
I need help with my account. What should I do?
For account-related issues, open the MySocial app, go to Settings, and tap 'Help & Support'. You can also email support@mysocial.io with your account details.
I'm a brand interested in partnering with MySocial. How do I get started?
We'd love to explore a partnership. Send us a message with details about your brand and what you have in mind, and our partnerships team will get back to you.
I'm having trouble connecting my Instagram to MySocial. What should I do?
This is usually fixed by connecting your Instagram to a Facebook page and granting the correct permissions. Follow our step-by-step troubleshooting guide for detailed instructions with screenshots and video walkthroughs.
Can I request a feature?
Absolutely. We build MySocial based on creator feedback. Send us your idea through the form above or email us directly — we read every message.
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