Troubleshoot: Linking your Instagram to Mysocial

Having trouble linking your Instagram to Mysocial? This guide walks you through the three most common fixes.

To link your Instagram to Mysocial, you need to:

1. Connect your Instagram account to a Facebook page.
2. Provide the correct permissions when linking to the Mysocial app.
3. If neither works, remove the Mysocial business integration from Facebook and relink.

Follow the steps below in order. Each section builds on the previous one.

Step 1: Connect Your Instagram to a Facebook Page

Watch the video tutorial, then follow the written steps below.

Before you start: Make sure your Instagram account is set to a Professional account (Business or Creator). Personal accounts cannot be linked to a Facebook page.

1. Open www.Facebook.com on your desktop computer.

2. Click on your profile picture in the top right corner. You’ll see a list of your Facebook pages.

3. Select the Facebook page you want to link to your Instagram account.

4. Go to the side panel on the left and click on your profile picture again.

5. Click on “Settings.”

6. In the left panel, scroll down and click “Linked Accounts.” You’ll see whether an Instagram account is already connected.

7. Click “View” and then “Connect Account.”

8. Log in to Instagram and click “Continue.” Your Instagram account is now linked to your Facebook page.

Step 2: Grant Mysocial the Right Permissions

If you’ve connected your Instagram to a Facebook page but Mysocial still can’t access it, you may not have granted the correct permissions.

Watch this short video to make sure Mysocial has the proper access:

Step 3: Remove and Relink the Integration

If Steps 1 and 2 didn’t solve the issue, Facebook may not have properly synced your newly linked account. Removing and re-adding the Mysocial integration forces a fresh connection.

1. Open the Facebook app and go to Profile → Settings & Privacy.

2. Tap “Business Integrations.”

3. Tap on Mysocial.

4. Remove the Mysocial integration.

5. Open the Mysocial app and try linking your Instagram account again.

Still Not Working?

If none of the steps above resolved the issue, contact our support team at support@mysocial.io and we’ll help you get connected.